FAQs for wholesale stockists
WHERE ARE THEY MADE?
All our bone china and textiles products are made in the UK. Our notebooks are printed in Europe. Everything is dispatched from our studio in Edinburgh, Scotland. Due to the hand finished nature of our products, there can be minor differences between each product.
WHO DOES THE DESIGNS?
Sandra Vick translates her original acrylic bird paintings to make each individual design.
CAN THEY BE PUT IN THE DISHWASHER AND MICROWAVE?
Yes. Our designs are fired on to each item in a kiln and so our designs and china products are fully microwave and dishwasher proof.
DO YOU USE RECYCLED MATERIALS?
We aim to be eco-friendly as possible in our use of packaging. We have found that to help retailers display our products to their best advantage and to keep the number of breakages to a minimum it is beneficial to use individual gift boxes for our products. To this end we reuse cardboard boxes to package orders to retailers and recycled materials for our individual items. All our giftboxes are made from recycled card, our shredded paper is made from old coffee cups and our textiles are supplied in recyclable and compostable bags.
WHAT'S THE SHIPPING COST?
We have a flat rate shipping fee in the UK. Retailers outside mainland UK will require a shipping quote once their order has been placed.
WHAT'S YOUR MINIMUM ORDER?
Our minimum order requirement for each product design ordered is listed in our trade catalogue. We are happy for small boutique shops to place small orders of a limited range of products.
WHAT IS YOUR EXPECTED DISPATCH TIME?
Normally we are able to dispatch within 28 days of placing the order, but at busy times this may take longer. If you need the products for a particular event do let us know and we can see what we can do.
HOW DO I APPLY TO BE A RETAILER?
We are currently looking for more retail outlets worldwide and welcome any enquiries.
CAN I BE THE EXCLUSIVE RETAILER IN MY AREA?
We are delighted you like our products that much. If you are interested in exclusivity, please get in touch to discuss how this could work.